Customer Services
Customer satisfaction is very important to us at More Than Skin. If you have any questions or feedback or you would like to place an order please contact us on the details below.
 
Email: info@morethanskin.co.nz
Postal Address: PO Box 14-447, Panmure, Auckland 1741, New Zealand
Phone: 09-579 5188
Toll-free: 0800 4 BEAUTY (0800 423 2889)
Fax: 09-579 7921
 
Terms & Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE
 
By using our website to purchase our products you agree to the terms and conditions detailed below. If you do not agree to these terms, please do not use this site.
 
All features, content, specifications, products and prices of products and services described or depicted on the More Than Skin website, are subject to change at any time without notice.
 
Price and Payment Options
 
All prices and shipping costs are stated in New Zealand dollars. We accept VISA, AmEx and Mastercard as terms of payment.
 
Some banks may charge an overseas transaction fee and/or foreign currency exchange fee for purchases outside of New Zealand.
 
Delivery
 
We deliver via courier to a physical address (NOT a PO Box Number) and require a signature for tracking purposes. Estimated delivery time is 3 - 5 business days.
 
Shipping throughout New Zealand: $7.50 (Free on orders over $100)
 
We only deliver within New Zealand
 
About my order
 
If you have a query about an online order you have already placed, please contact us on the details above. Please provide details such as your order number and date of purchase, this will help us to provide a speedy response.
 
Cancellations
 
Once an order has been placed and paid for there is no cancellation on the product
 
Product Information
 
We undertake reasonable care to ensure that all details, descriptions and products prices appearing on our website are correct at the time when the relevant content was entered into our website. We reserve the right to refuse orders where product information has been miss-published, including prices and promotions.
 
Goods are subject to availability. As there is a delay in the time when the order is placed and the time when the order is accepted, the stock position of a certain product may change between this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.
 
Returns Policy
 
We are not able to exchange items simply because you have changed your mind about a particular purchase so please take careful consideration when purchasing products from our website. At More Than Skin we recommend that consumers have a skin analysis by a qualified beauty therapist who will recommend the correct skin care products for their skin type before purchasing from our website.
 
However, if an item is delivered damaged or you receive the incorrect product we will exchange it for the original product purchased. Please call 0800 4 BEAUTY (0800 423 2889) within 14 days to receive your replacement. You will need to provide us with your order number. We may ask that you return the product in a pre-paid courier bag which will be sent with your replacement product.
 
Privacy Policy

We collect your information to identify your orders, provide you with news and promotions (if you have indicated you wish to receive marketing materials) and to personalise your shopping experience with us. All text or email communications you receive from us will have functionality that allows you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on 0800 4 BEAUTY (0800 423 2889) or email us at info@morethanskin.co.nz at any time if you wish to stop communications from us.
We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.
 
Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. We use cookies as a means of researching your usage of the site in order to work on providing you the best customer experience possible.  You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.